Vanessa R Walsh

2016 - 2017

Salt Lake County

Criminal Justice Advisory Council

Collaboration with Sheriff’s office, the District Attorney’s office, Salt Lake Legal Defender’s Office, Criminal Justice, Behavioral Health Services, and Salt Lake City and county law enforcement

2015 - 2016

University of Utah

Sponsored Projects Officer

Negotiate confidential disclosure agreements and clinical trial agreements on behalf of University of Utah hospital system • Project Manager for an international investigator initiated pediatric trial which includes subcontract agreements, prime contracts and amendments

1991 - 2012

Discover Financial Services, Inc.,

Senior Manager, Financial Planning, Performance Management and Incentives

• Managed annual operating budget of $212M for Customer Service Division, including 4 call centers and Headquarters (HQ) organization • Oversaw and ensured accountability for all Regional Call Center operational metrics, from agent level statistics (ex: agent-level monthly goals) to company goals (ex: Company scorecard for Board of Directors) • Implemented vision creating incentives that balanced performance and profitability, and yielded annual incentive payouts of $7.2M

2013 - 2016

The University of Utah S.J. Quinney College of Law

S.J.D. (2016)

Honors: Graduated with Honors

1998 - 2000

University of Phoenix

MBA (2000) | Masters of Business Administration

1989 - 1993

University of Utah

B.S. (1993) | Economics