District of Columbia Bar
Since 2001
Since 2002
2015 - Current
Allen, Allen, Allen & Allen
Develops and maintains a cohesive Intake Department team. Directly supervises, coaches and develops Intake Specialists on call handling, use of technology resources, client service, and overall performance. Manages intake of new cases for all branches, meeting with potential clients, interviewing new clients, evaluating the merits of a case, and making a determination as to whether the case should be accepted. Travel to branches or to meet clients required Follows established procedures to assign new cases to Attorney/Legal Assistant teams. Reviews reports of call intake and new cases to identify trends and to make recommendations for new procedures or changes. Ensures that Intake Specialists complete calls efficiently and effectively. Audits Intake Specialist call handling by periodically listening to calls directly and reviewing statistical reports of calls taken. Ensures that the Intake staff members follow Firm procedures such as client service, responsiveness, case merit evaluation, and other call handling processes. Handles elevated Intake department calls. Provides ongoing training and identifies training needs for Intake department. Works with Training Specialist to ensure timely and effective education is provided to the staff. Collaborates with Attorneys and the Director of Marketing on projects related to improving the Firm’s case intake, client service, or general intake procedures. Utilizes the Firm’s case management system and other technology resources to document new case and client information appropriately and to extract data for reporting.
2001 - 2014
The Conrad Firm
Managed cases from initial pleadings stage to conclusion, including all discovery and pre-trial motions. Argued motions and litigated cases as first chair in all state and federal courts in Virginia. Worked directly with clients to achieve desired outcome. Analyzed each case to determine management strategy. Performed legal research and drafted memoranda, motions, litigation plans, status reports, and briefs as appropriate. Engaged in mediation, arbitration and trials as needed to resolve cases. Focused on defense of insurance, liability, contract, professionals, and local government clients.
2000 - 2000
Huff, Poole and Mahoney
1999 - 1999
Henrico County Commonwealth Attorney's Office
1998 - 2001
J.D. (2001) | Law
1994 - 1998
B.A. (1998) | English
Honors: Magna Cum Laude